Hotel front office management
Type
Book
Authors
ISBN 10
0470637528
ISBN 13
9780470637524
Category
Technology
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Publication Year
2011
Publisher
Pages
492
Tags
Description
"Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics"-- Provided by publisher.
Biblio Notes
Notes:
Includes bibliographical references and index.
Includes bibliographical references and index.
Number of Copies
1
